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Service 05
Application Support & Management
Services (AMS).
Structured incident, problem, change, and service-management capabilities to sustain business operations after go-live.
What It Covers
Go-live is the start of the system's working life.
Structured support capabilities that keep business operations running after the project team has moved on.
Incident management
Handling issues as they arise, with defined routes and response so operations keep moving.
Problem management
Finding and removing the underlying causes behind recurring incidents rather than repeatedly treating symptoms.
Change management
Controlled handling of changes to the live environment, so improvements do not become disruptions.
Service management
Service-management capabilities that keep support predictable and measurable over the long term.
Functional / technical support
Day-to-day functional and technical assistance for business users and IT teams on the live system.
Service desk / ticket handling
A single point of contact that logs, prioritizes, tracks and resolves tickets against agreed service levels.
Application maintenance
Corrective and preventive maintenance that keeps configurations, interfaces and customizations healthy.
Performance optimization
Monitoring and tuning that keeps transactions, reports and integrations running efficiently as volumes grow.
Release / patch coordination
Planning, testing and coordinating vendor releases and patches so updates reach production safely.
Reporting and continuous improvement
Regular service reporting and improvement recommendations based on ticket trends and business feedback.
Our Approach
Support from the people who built it.
Where we implemented or upgraded the environment, support is delivered by consultants who already know how it was configured — which shortens the distance between a reported issue and a resolved one.
Support engagements run across the enterprise application environments our clients depend on, functionally and technically.
Other Services
What else we deliver.
Ready to Move Forward?
Let's turn your technology
investment into business value.
Looking for reliable post-go-live support? Tell us about your systems, users and service-level expectations.
- info@apps-tch.com
- Phone
- +20 102 300 4092
Send us a message
Goes straight to info@apps-tch.com. We aim to respond promptly.
Thank you — your message is on its way.
A member of the Apps-TCH team will get back to you shortly. For anything urgent, call +20 102 300 4092.